hbaji Privacy Policy
Transparency is central to how hbaji operates. This Policy explains exactly what personal data we collect, why we need it, and how we keep it safe.
At a Glance
Key Privacy Commitments
A quick summary of how hbaji handles your data. Full detail is in the numbered sections below.
SSL Encryption
All data transmitted between your device and hbaji is encrypted using industry-standard SSL technology.
No Data Selling
hbaji does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
Access Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting our support team.
Account Deletion
Players may request account closure and data deletion, subject to retention obligations required by applicable law.
Cookies Used
hbaji uses essential and analytics cookies to operate the platform securely and improve your experience.
Contact Our Team
For any privacy concern or data request, contact [email protected]. We respond within 24 hours BST.
Introduction
hbaji ("we", "us", "our") is committed to protecting the privacy and personal data of all players who use the hbaji platform at https://hbaji.vu. This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we use it, the conditions under which we may share it, and the rights available to you as a data subject.
By registering an account on hbaji or otherwise using the platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, please do not use hbaji. We encourage you to review this Policy periodically as it may be updated from time to time.
Information We Collect
We collect personal data from you at the point of registration, during the KYC verification process, through your ongoing use of the platform, and via automated technical means. The categories of data we collect include:
- Identity data: full name, date of birth, nationality, and government-issued identification document details (e.g., National ID, passport number) collected during account registration and KYC verification.
- Contact data: email address, phone number, and residential address. These are used for account communication, support, and identity verification purposes.
- Financial data: transaction history, deposit amounts, withdrawal requests, and payment method identifiers (mobile wallet numbers such as bKash or Nagad). Full payment credentials are never stored on our servers.
- Technical and usage data: IP address, device type, browser type, operating system, session duration, pages visited, and in-game activity logs. This data is collected automatically when you access the platform.
- Communications data: records of your correspondence with hbaji customer support, including the content of support tickets, live chat transcripts, and email exchanges, retained for quality assurance and dispute resolution purposes.
We collect only the personal data necessary for the purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by applicable regulation.
How We Use Your Information
hbaji uses the personal data we collect for specific, defined purposes. We do not use your data for any purpose incompatible with those listed below:
- Account management: to create, verify, maintain, and close your hbaji account, and to process deposits, withdrawals, and bonus activity associated with your account.
- Identity verification and fraud prevention: to verify your identity in accordance with KYC requirements, to detect and prevent fraud, money laundering, and other financial crimes.
- Service delivery and improvement: to operate the hbaji platform, deliver the games and betting services you use, and to analyse usage data in order to improve platform performance and user experience.
- Responsible gaming: to monitor betting patterns and account activity in order to identify signs of problem gambling, enforce self-exclusion requests, and implement deposit or session limits where requested.
- Customer support: to respond to your queries, process your complaints, and resolve disputes arising from your use of the platform.
- Marketing and promotions: to send you information about hbaji promotions, bonuses, and platform updates where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].
Legal Basis for Processing
hbaji processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: processing required to fulfil our obligations to you under the Terms & Conditions you accepted at registration, including operating your account, processing transactions, and providing access to games and betting services.
- Legal obligation: processing required to comply with applicable anti-money laundering (AML) regulations, KYC requirements, and any other legal or regulatory obligation to which hbaji is subject.
- Legitimate interests: processing carried out for fraud detection, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
- Consent: processing for direct marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
KYC and Identity Verification
Before hbaji processes any withdrawal request, we are required to verify the identity, age, and payment method of the requesting player. This Know Your Customer (KYC) process is a standard obligation for online gaming platforms and is in place to protect both players and the integrity of the platform. During KYC you may be asked to submit one or more of the following: a government-issued photo identification document, a recent utility bill or bank statement as proof of residential address, and a photograph of the payment method used for deposits.
Documents submitted for KYC purposes are processed and stored securely. They are used solely to verify your identity and are not shared with third parties except where required by law or regulation. Once verification is complete, documents are retained for the period required under applicable law, after which they are securely deleted.
Why KYC Protects You
KYC is not just a regulatory box to tick — it is the primary defence against identity theft, unauthorised withdrawals, and account takeover. By verifying that withdrawals go only to the registered account holder, hbaji ensures that no third party can access your funds without your knowledge.
Sharing Your Information
hbaji does not sell your personal data. We may share your data with carefully selected third parties only in the following circumstances:
- Service providers and technology partners: third-party companies that provide services essential to platform operation, including payment processing (bKash, Nagad, Rocket, Upay), identity verification services, game content providers (such as Pragmatic Play, Evolution Gaming, Spribe), and cloud infrastructure providers. These parties are contractually bound to process your data only for the specific purpose for which it is shared.
- Regulatory and law enforcement authorities: where hbaji is required by applicable law, court order, or regulatory instruction to disclose personal data, we will comply. We will notify you of such disclosure where legally permitted to do so.
- Fraud prevention and AML agencies: in cases where hbaji suspects fraud, money laundering, or other financial crime, we may share relevant data with specialist fraud prevention agencies, AML compliance bodies, or other licensed gaming operators as part of industry-wide fraud prevention initiatives.
- Business transfers: in the event of a merger, acquisition, or sale of all or part of hbaji's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the new entity prior to the transfer taking effect.
hbaji will never share your personal data with unrelated third parties for their own marketing purposes. Any third party that receives your data is subject to strict contractual obligations regarding data confidentiality and is permitted to use it only for the purpose specified in our agreement with them.
Payment Data and Financial Information
hbaji supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, the transaction is handled through the relevant mobile banking provider's own secure infrastructure. hbaji records transaction metadata (amount, date, time, method used, and a reference identifier) for account management and regulatory compliance purposes. We do not store your full mobile banking PIN, password, or full account credentials on our servers at any time.
Transaction records are retained for the minimum period required under applicable financial regulation. After this mandatory retention period expires, transaction records that are no longer needed for regulatory or legal purposes are securely deleted. If you have questions about the financial data we hold on your account, contact [email protected].
Cookies and Tracking Technologies
hbaji uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve the overall user experience. Cookies are small text files placed on your device when you visit hbaji. We use the following categories of cookies:
- Essential cookies: strictly necessary for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking the platform.
- Analytics cookies: used to collect aggregated, anonymised data about how players navigate and use the platform. This data is used solely to improve platform performance and does not identify you personally.
- Preference cookies: used to remember your language preference and display settings so that you do not have to re-enter them each time you visit the platform.
You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the hbaji platform. By continuing to use hbaji after being informed of our cookie usage, you consent to the placement of cookies as described in this Policy.
Data Retention
hbaji retains your personal data for as long as your account remains active and for a defined period thereafter, as required by applicable law and regulation. The specific retention periods we apply are: account registration data and KYC documents are retained for a minimum of five years from the date of account closure; transaction records and financial data are retained for a minimum of five years from the date of each transaction; communications data (support tickets, emails) are retained for two years from the date of last interaction.
After the applicable retention period has expired and there is no ongoing legal, regulatory, or contractual requirement to retain the data, hbaji will securely delete or anonymise your personal data. If you request account closure, we will process the closure and begin the countdown to deletion. Residual data held for mandatory compliance purposes will be deleted at the end of the applicable retention window.
Data Security
hbaji implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption of all data in transit between your device and our servers, access controls that restrict personal data access to authorised personnel only on a need-to-know basis, regular security assessments and penetration testing of the platform infrastructure, and secure data storage with encrypted databases.
While we take all reasonable precautions, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you become aware of any security vulnerability or suspect that your account has been compromised, please notify hbaji immediately at [email protected] so that we can take prompt action to investigate and address the issue.
Your Data Rights
As a data subject, you have the following rights with respect to the personal data hbaji holds about you. To exercise any of these rights, submit a written request to [email protected]. We will respond within a reasonable timeframe and in any event within 30 days of receiving your request:
- Right of access: you may request a copy of the personal data hbaji holds about you, together with information about how it is used and who it has been shared with.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. We will action valid rectification requests promptly.
- Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is otherwise unlawful. This right is subject to our legal retention obligations.
- Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data you have disputed is being verified.
- Right to object: you may object to the processing of your personal data where we rely on legitimate interests as the legal basis, including profiling for responsible gaming monitoring purposes. You may also object to direct marketing at any time.
We will not charge a fee for handling data rights requests in ordinary circumstances. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or to refuse to act on the request, in which case we will explain our reasons in writing.
Responsible Gaming and Minors
hbaji is strictly an adults-only platform. Players must be at least 21 years of age to register and use any service on hbaji. We collect date of birth at registration and verify age as part of the KYC process. Where hbaji has reasonable grounds to believe that a player is under 21 years of age, the account will be suspended immediately pending full age verification, and any funds deposited by a verified minor will be returned to the originating payment method.
hbaji uses transaction monitoring and behavioural analytics to identify patterns consistent with problem gambling. Where such patterns are identified, hbaji may proactively reach out to the player or apply responsible gaming controls. Data collected for responsible gaming purposes is treated with the same confidentiality as all other personal data and is not used for any other purpose.
Changes to This Privacy Policy
hbaji reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The date of the most recent revision is shown at the top of this page. Where changes are material, we will notify you via your registered email address or via a prominent notice on the platform before the changes take effect.
Continued use of hbaji following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you must stop using hbaji and may request account closure by contacting [email protected]. We encourage you to review this page regularly so that you are always aware of the most current version of our Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact the hbaji support team. We aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]
Your Data Is Safe With Us
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